You can restrict and control a workspace's permissions, or add a custom workspace icon by linking to a SharePoint or OneDrive location. If workspace permissions or icons in BrandIn are not found, their linked locations may have been moved or deleted. Restoring the linked location can resolve the issue.

Permissions not found

If a workspace's permissions are not found, the workspace is hidden from all users, but becomes visible to all admins until permissions are restored.

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Once the deleted location site is restored, the workspace permissions will also be restored, and only people who can access the linked location will see the workspace in BrandIn.

Restore a deleted SharePoint site

If the linked location was a site, only an IT administrator, such as a Microsoft 365 Global Administrator, has the necessary permissions to restore it.

To restore the deleted site, follow Microsoft's guide on how to restore deleted sites.

To retrieve details about the site linked to the workspace's missing permissions, follow these steps:

1. Navigate to the Workspaces screen and select the card of the workspace that lost its permissions.
   
   
2. Select the Review permissions button in the error message at the top of the screen. Alternatively, you can also select the Edit button next to the workspace name to open workspace settings, then go to Permissions.
   
   
3. On the Fix permission link card, select the Fix link, followed by View link details.
   
   
4. Select Copy to clipboard to copy information about the site linked to the workspace's permissions.
5. Share the site information with your M365 Global Administrator if necessary.
6. M365 Global Administrator can search the Deleted sites page in SharePoint admin center to find the deleted site to restore.

Restore a deleted library or folder on SharePoint

Depending on your permissions, you may be able to restore a deleted SharePoint library or folder from the SharePoint Recycle bin:

• Site owners can delete and restore any items.
• Site members can delete any items, but can only restore items they deleted.

Follow these steps to restore a deleted SharePoint library or folder:

1. Navigate to the Workspaces screen and select the card of the workspace that lost its permissions.
   
   
2. Select the Review permissions button in the error message at the top of the screen. Alternatively, you can also select the Edit button next to the workspace name to open workspace settings, then go to Permissions.
   
   
3. On the Fix permission link card, select the Fix link followed by Open SharePoint. This will open the SharePoint site the library was stored in.
   
   
4. Select Site contents. Depending on the site type, it might be on the left or at the top of the page.
   
   
5. In Site contents page, select Recycle bin at the top-right.
   
   
6. Locate the deleted library or folder, select it, and click Restore.

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If the item isn’t in the Recycle bin, check the second-stage Recycle bin at the bottom of the page. For further information follow Microsoft's guide on how to restore deleted items from the site collection recycle bin. If you can't find a deleted library or folder in SharePoint’s Recycle bin, or don't have access to the second-stage Recycle bin, contact the Site Owner of the site where the library or folder was stored.

Restore a deleted folder on OneDrive

If the linked location was a OneDrive folder, only the owner of the folder will be able to restore it.

Follow these steps to restore a deleted OneDrive folder:

1. Navigate to the Workspaces screen and select the card of the workspace that lost its permissions.
   
   
2. Select the Review permissions button in the error message at the top of the screen. Alternatively, you can also select the Edit button next to the workspace name to open workspace settings, then go to Permissions.
   
   
3. On the Fix permission link card, select the Fix link followed by Open OneDrive.
   
   
4. In the navigation pane on the left side of the page, select Recycle bin.
   
   
5. Locate the deleted folder, select it, and click Restore.

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If you can't find a deleted folder in your OneDrive Recycle bin, it may have been permanently deleted or moved instead. If you are not the owner of the deleted OneDrive folder, it will likely be in its owner's OneDrive recycle bin.

Icon not found

If a custom workspace icon file is not found, the icon reverts to the default generated workspace initials until the icon file is restored or replaced.

Restore a deleted file on SharePoint

Depending on your permissions, you may be able to restore a deleted file from the SharePoint Recycle bin:

• Site owners can delete and restore any items.
• Site members can delete any items, but can only restore items they deleted.

Follow these steps to restore a deleted file in SharePoint:

1. Navigate to the Workspaces screen and select the card of the workspace that lost its icon.
2. Select the Edit button next to the workspace name to open workspace settings.
3. Go to Name & icon.
4. In the warning message below the broken workspace icon link, select the Open SharePoint.
   
   
5. Select Site contents. Depending on the site type, it might be on the left or at the top of the page.
   
   
6. In Site contents page, select Recycle bin at the top-right.
   
   
7. Locate the deleted file, select it, and click Restore.

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If the item isn’t in the Recycle bin, check the second-stage Recycle bin at the bottom of the page. For further information follow Microsoft's guide on how to restore deleted items from the site collection recycle bin. If you can't find a deleted file in SharePoint’s Recycle bin, or don't have access to the second-stage Recycle bin, contact the Site Owner of the site where the file was stored.

Restore a deleted file on OneDrive

If the linked icon was from OneDrive, only the owner of the file will be able to restore it.

Follow these steps to restore a deleted file in OneDrive:

1. Navigate to the Workspaces screen and select the card of the workspace that lost its icon.
2. Select the Edit button next to the workspace name to open workspace settings.
3. Go to Name & icon.
4. In the warning message below the broken workspace icon link, select the Open OneDrive.
   
   
5. In the navigation pane on the left side of the page, select Recycle bin.
   
   
6. Locate the deleted file, select it, and click Restore.

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If you can't find the icon file in your OneDrive's recycle bin, it may have been permanently deleted or moved instead. If you are not the owner of the deleted file, it will likely be in its owner's OneDrive recycle bin.